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Frequent questions

I have doubts about an article:
If you have any questions or need more information of a product, please contact us with the article's reference and describe your query. As soon as we receive your request we will respond as soon as possible to clarify your doubts.

I have not received my purchase yet:
If you have not received your order within the delivery period indicated, generally between 14-21 working days, please contact us with the article's reference. As soon as we receive your request we will try to solve the problem.

I want to return an article:
Read our returns policy carefully, you must contact us indicating the article's reference and the reason for return. In case of incidence or manufacturing defect, send us a photograph to check the damage. In any case and under any circumstance, we will try to guarantee your satisfaction.

I want to cancel a purchase:
You can request the cancellation of an order as long as it's not on the road (during first 24 hours), once it's in the transport network we can't stop the shipment. To cancel an order, please contact us with article's reference. In case the cancellation is denied, because it's on the road, we will make sure to compensate you in your next purchase.

Soapykit Team.